Return & Refund
It is guaranteed that our products will meet every customer’s needs. Please read the content as follows. If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or change the products for you, or get you a refund.The following items are NOT returnable:*Any item that has been worn, used or altered.*Any item that is specified as non-returnable on its product page.*Clearance merchandise. If you attempt to return an item, which is not returnable, the item will be shipped back to you, and you will be charged the cost of shipping for sending it back.
Note:You have a max of 35 days to make returns. You must send back and postmark your return packages within 35 days after the purchase date. No returns made after 35 days from the purchase date will be accepted.
OUR PROCEDURE OF GOODS RETURN
Please contact our customer support via E-mail, phone calls or online chatting during our working hours. Our customer service will respond to your questions from 8:00 am to EST (current time) 8:00 pm. Our team will offer you instrument according to your specific requirements.
Please inform us of your request of refund or return or exchange within 14 days after you receive the goods.
If you want to exchange goods or return goods, please take a photo about the goods to us. We must confirm the status of the goods.
All goods (including all parts and attachments) must be returned to us via express delivery.
If you want an exchange,you must be pay the return shipping fee .We are responsible for the re-sent fee.
1. Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. After receiving returned goods, we will arrange you a full refund.
2. Orders for returns require order number to be written on the outside of the package. Is this page helpful? If not, please contact us.
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged and in original package.